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IBM Redbooks

IBM Assist On-site for Storage Overview

An IBM Redpaper publication

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Published on 24 December 2015

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ISBN-10: 0738454834
ISBN-13: 9780738454832
IBM Form #: REDP-4889-02

Authors: Juan Brandenburg and Bjoern Wesselbaum

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    Abstract

    This IBM® Redpaper™ publication provides a description and reference information for the IBM Assist On-site (AOS) software.

    It is intended for clients who want the benefit of the AOS advanced features, such as port forwarding, which allows an authorized IBM Support Service Representative (IBM SSR) to access a client’s enabled storage device to diagnose and troubleshoot efficiently the device.

    Table of Contents

    Chapter 1. Introduction to remote support for IBM storage systems by using IBM Assist On-site

    Chapter 2. IBM Assist On-site implementation

    Chapter 3. IBM Assist On-site device connectivity

    Chapter 4. Frequently asked questions

    Chapter 5. Usage guidance

     

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